Frequently Asked Questions

What is a Discovery Call?

A Discovery Call is a 15-minute conversation with the dietitian so you can feel confident in investing in your health. Simply click hereto schedule one today. You will be asked to fill out a brief interest form to help guide our discussion. This call is offered at no cost and requires zero commitment.‍ ‍

All Discovery Calls are conducted via a video call using our HIPAA-compliant telehealth app. You will receive an email with instructions on how to create a profile and join your scheduled video call shortly after booking. If you have any questions/concerns, please send us a message.

How do you accept payment?

We follow a self-pay model. When you book your first session, you will be asked to provide your credit card information. All credit card payments are processed through the Stripe payment platform.

What is your cancellation policy?

Please view our cancellation policy here.

Do you provide refunds?

Results from nutrition services can vary based on individual circumstances, and as such, we cannot guarantee specific outcomes. All service payments are final and non-refundable. We encourage you to review the service details carefully and ensure your readiness to commit before making a purchase. Booking a FREE Discovery Call can help you to ensure that this is the right investment for you! Click here to book.

I just booked a private coaching session. Where do I meet with my dietitian?

All 1:1 sessions are conducted via HIPAA-compliant telehealth video technology using an all-in-one platform where you can message your dietitian, join your video sessions, track progress, view educational materials, and more. You will receive an email with instructions on how to create a profile and join your scheduled video call shortly after booking. If you have any questions/concerns, please send us a message.

I prefer meeting in-person, is this an option?

All 1:1 sessions are offered via telehealth only. This allows for improved flexibility in scheduling, seamless communication via our online app, and overall convenience!

Do you take insurance?

No, we do not. We accept credit card payments via Stripe.

How long are private coaching sessions?

The initial session typically last about 60 minutes, and follow-up sessions range from 20 to 60 minutes, based on each client’s needs. Please note that 60 minutes is the maximum length for an initial session and 60 minutes for follow-up sessions. We charge per session, not by the minute.

What locations do you service?

While we are headquartered in Conshohocken, PA, we provide 1:1 telehealth services to any client located across Arizona, California, Colorado, Michigan, New Jersey, New York, Pennsylvania, Texas, and Virginia.

We provide in-person groups workshops/speaking engagements to the Greater Philadelphia area including Philadelphia, Montgomery, Delaware, Bucks, Chester, and Lancaster counties. We also travel to most areas throughout New Jersey and Delaware. Travel fees may apply.

Virtual speaking engagements and events are available nationwide.